Shared Services Center (SSC)

Design and Implementation

After the Outsourcing project launch, many Clients have been requiring us to plan and implement Shared Services Centers at Group level.

The goal is to collect the processes that are not "business typical" (e.g. Accounting, Personnel Management and Purchasing Management) to make them common at Group level in order to achieve significant man power savings, defining homogeneous operating processes and also getting:

• the reinforcement of structures, competences and tools for the related activities at Group level;
• the rationalisation of the clerical processes by:
  • allowing the Management to be more focused on business issues than on operating issues;
  • simplifying, optimising and standardizing the processes in scope;
  • obtaining efficiency in the mid-term, by maintaining high standard levels of quality.

The inclusion of a SSC combines the pros of the centralization with the advantages of the decentralisation, by lightly reducing the cons of both approaches:

Below an example of responsibility assignment, with the inclusion of a SSC (Accounting area):