DELIVERING HIGH VALUE
THE IDEA THE RESULT
TOGETHER, ONE TEAM, THE SAME GOALS
COMPETENCE, EXPERIENCE, PASSION
LISTENING, METHODS, PRAGMATISM
CREATIVE, PROACTIVE, FLEXIBLE SERVICES
Our experience in defining the Outsourcing technical contents was born starting from the vendor side: our professionals have been among the pioneer players to offer first the externalization of the IT activities as outsourcer and afterwards the operating processes such as logistics and administrative processes and personnel administration.
This affords us to support our Customers being aware of the vendor models and goals, providing to our Clients the needed warranties with an extended knowledge of SLA and Service Models. Meanwhile we are able to speak the same language of the vendors, accelerating the closing of the set-up, selection and negotiation processes, adopting clear approach and rules for each stakeholder involved.
WORK STAGES
- Outsourcing scope definition and company processes involved identification;
- Service Model design with details on processes, activities, SLA and related Governance Model;
- Potential vendors identification and selection;
- Contract documentation negotiation and finalization.
MOST RECENT EXPERIENCES
- Service Model and Governance Model design and implementation for Outsourcing of administrative and personnel activities;
- Service Model design, potential outsourcer selection and closing of the Outsourcing terms to manage administrative tasks related to insurance policies in several European countries;
- Service Model and Governance Model design and implementation for the following ICT areas:
- AMS;
- Fleet Management;
- Hardware and Infrastructure Management;
- User Support.
Our Consulting Services
EDC's distinctive approach is to provide concrete and feasible solutions to our Clients by:
- Working with them as a unique team;
- Listening to them and meeting their needs;
- Adopting methodologies and creating a personalized approach each time;
- Taking advantage of our deep knowledge of the enterprises, their processes and their integration with the information systems.
Services
Contacts
P.IVA 12376770017
Italy
Email: [email protected]
Web: www.edcmc.it
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